Effective Date: January 1, 2025
Afdalvip, LLC is committed to providing the best shopping experience for our customers worldwide while ensuring the protection of your rights as a consumer. If you are dissatisfied with any product purchased from our online stores, please review our return policy.
Return Conditions:
- Eligible Products for Return: You can return unopened and unused products within 30 days from the date of receipt, provided that the products are in their original condition with all packaging and attached items.
- Products Not Eligible for Return: Digital products, health and personal care products once opened or used, and discounted products.
How to Return a Product:
If you wish to return a product, please contact us via email at info@afdalvip.com or by phone at +1 (307) 683-8166 for instructions on how to return the product.
Return Shipping Costs:
Customers within the United States and the European Union are responsible for all return shipping costs unless the product is defective or shipped incorrectly.
Customers outside the United States and the European Union are responsible for all return shipping costs, including international shipping fees and customs duties, unless the product is defective or shipped incorrectly.
Refund Process:
Once we receive and inspect the returned product, we will issue a refund using the same payment method used for the original purchase. The refund process may take between 7 to 14 business days depending on the payment method used.
Exchange for Defective or Damaged Products:
Only defective or damaged products will be accepted for exchange. If you received a defective or damaged product, please contact us as soon as possible after receiving it. We will arrange for a replacement or a full refund.
Note: You must notify us of defective products within 7 days of receiving the product.
Exceptions:
- Digital Products: Digital products such as electronic cards or codes cannot be returned once purchased.
- Health and Personal Care Products: Health and personal care products cannot be returned once opened, in accordance with public health laws.
- Discounted Products: Products purchased at a discounted price or offered as special deals cannot be returned.
International Returns:
You can return products from the United States, the European Union, and all other countries worldwide. However, you will be responsible for the return shipping cost, including international shipping fees and customs duties, unless the product is defective or shipped incorrectly.
How to Cancel an Order Before Shipment:
If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will do our best to cancel the order, but if the product has already been shipped, the return process will follow the steps outlined above.
Handling Disputes (Chargeback):
In case of a payment dispute (such as requesting a chargeback through a bank or credit card) regarding a purchase, the dispute will be handled based on available evidence. If it is confirmed that the product was received in its original condition, the dispute will not be accepted. We strongly recommend contacting us first to resolve any issues before initiating a dispute.
Contact Us:
If you have any inquiries or wish to initiate a return process, you can contact us via:
- Email: info@afdalvip.com
- Phone: +1 (307) 683-8166
- Address: 30 N Gould St, STE R, Sheridan, Wyoming, 82801, United States
Additional Notes:
Customs and Taxes: You may incur customs fees and taxes upon receipt of the product, as these fees vary by country. Please review your country's customs policy before completing your purchase.
Changes to the Return Policy: If there are any changes to this policy, you will be notified via email or a site notification.
Legal Note:
Consumer protection laws vary from country to country. In the European Union, you have the right to return a product within 14 days of receipt according to the EU Consumer Protection Laws. In the United States, the regulations vary by state, and you must adhere to local laws.